Frequently Asked Questions

Is Panhandle Escrow insured and bonded?

Panhandle Escrow is locally owned, fully insured and bonded. We protect buyers and sellers from possible fraudulent transactions.

How long has Panhandle Escrow been in business?

Panhandle Escrow Company was founded in 1992 and is still a leader of contract collection servicing.

What happens when Panhandle Escrow services an account?

Buyers make payments directly to Panhandle Escrow. Panhandle Escrow records the payment, calculates the principal and interest, subtracts any fees and then disburses the payment to the seller. Panhandle Escrow also holds original documents for release when the account is fully satisfied.

Panhandle Escrow also provides payment coupons for the buyer, monthly payment notification for the seller, buyer receipts, online account information 24/7, direct deposits, automatic withdrawal for payment and late notices.

How will I know my account is set up at Panhandle Escrow?

The buyer and seller will receive a confirmation letter from Panhandle Escrow, informing them that the account has been received and set up. An account number will be included in the letter along with mailing labels and also payment coupons if they have been requested.

Why should Panhandle Escrow hold the original documents?

Panhandle Escrow holds the original documents for safekeeping until the account is paid in full. The documents are then returned to the buyer without conflict.

Does Panhandle Escrow hold funds before disbursing to the seller or giving credit to my account?

In most cases funds are credited to the account and disbursed to the seller the same day they are received. There are certain situations where funds may be held until the check clears. This normally only happens when funds of large amounts are received in the form of a personal check.

How does Panhandle Escrow help in collecting delinquent or late payments?

Upon request from the seller, Panhandle Escrow provides delinquent payment notices, which notify the buyer in writing that we haven't received a payment yet. The notice also indicates the amount of the payment with the late fee if the note specifies there is one.

Does Panhandle Escrow report to the credit bureau?

No, we don't report to the credit bureaus. However, we do provide Verification of Mortgage for the buyer along with history of payments made, which helps buyers establish credit.

What happens if the buyer defaults and foreclosure is necessary?

Panhandle Escrow will first assist the seller in notifying the buyer of a default. The notice will inform the buyer of the amount necessary to bring the account current. If the account is still delinquent after the time allowed has past then we would advise the seller to seek an attorney or foreclosure agency to initiate foreclosure. We accommodate the seller by providing their attorney with account information.

Do you report to the IRS?

Yes, we report all interest to the Internal Revenue Service. We also provide 1098/1099 tax forms to the buyers and sellers at the end of each year.

What if the customer modifies the note or contract?

Panhandle Escrow will make the necessary changes per the agreed-upon documentation by the buyer and seller for a fee.

How do I access my account online?

Access your account online by clicking on the Account Login button. Type in your User ID (account number), and Password (PIN).

Who do I call if I have a question about my account?

Call Panhandle Escrow direct with all inquiries. We are here and ready to assist you with all your questions or concerns. We have toll free numbers for your convenience. Visit our Contact Us page for details.